Preparing for Livestream Video
Some course lectures are provided via livestream video. This page helps students ensure their systems are ready for the livestream environment. Students are not required to attend classes via livestream. In most cases, a live in‑person offering is available at another scheduled time. Use your student dashboard at to schedule an in‑person session if preferred. Zoom is the primary livestream platform.
Livestream / Zoom Support
Need to reach a moderator during your class?
Moderators are present only in timed-hour classes such as Continuing Education and Post-Licensing. The moderator can be reached exclusively through the Zoom Chat during class hours — not by phone or email. The Zoom meeting opens 30 minutes before the scheduled start time to allow time for questions and technical assistance.
- Join your scheduled Zoom meeting.
- Click the Chat icon in the Zoom toolbar.
- Type your message — the moderator will respond as soon as possible.
A few key things to keep in mind:
- Support wait times may be lengthy. We strongly recommend joining at least 30 minutes early to troubleshoot issues. If needed, call our support line at 702‑313‑7000 ext. 2 (Monday–Friday, 8am–5pm).
- For Zoom technical support (connection, app issues), call 888‑799‑9666.
- For general school inquiries, email email@keyrealtyschool.com. Allow up to 1 business day for a response. Phone support is fastest.
Quick Links
Test if your device is ready
Get the Zoom App on Apple/Android
Set your Zoom name on Mobile or Desktop
Contact Zoom Support Online or on the Phone: 888‑799‑9666
For general school inquiries, Email Us or Call Us: 702‑313‑7000 ext. 2
General Policies Pertaining to Livestream Video
- Students attending via livestream must participate in real time, as livestream sessions are designed to mirror the in‑person classroom experience. Students must be visible and audible to receive credit for courses requiring live instructional hours.
- The livestream environment is intended to reflect traditional classroom conduct. Additional requirements may be set by school staff or state representatives.
- If you are unsure whether your course requires live attendance, please contact the admissions office.
For courses where attendance is NOT required:
- These courses require a final exam for completion. Students may attend the livestream at their discretion and are not required to sign in or out, provided they do not disrupt other students.
For courses where attendance IS required:
- Students must remain observable (video and audio) throughout the class session. The livestream must mimic the in‑person classroom as closely as possible. Attendance is monitored by instructors and appointed staff.
A summary of common policies includes:
Under NAC 645.4438, students must avoid activities:
- Unrelated to the instruction
- Distracting to other students or the instructor
- Disruptive to the orderly conduct of the class
In addition to the requirements above, licensees attending a course via livestreaming for credit:
- Are encouraged to review the education provider’s terms and conditions prior to registering for a course and to follow these rules to ensure they are not denied credit.
- Must always display their cameras while the class is in session, excluding breaks predetermined by the timed outline.
- Must participate and respond when asked to by the instructor.
- Are expected to conduct themselves as they would in an in-person classroom setting.
- Must be appropriately dressed for a classroom setting and refrain from engaging in any activity that would be distracting to the instructor or their fellow attendees (i.e., using electronic devices unrelated to the instruction being provided, driving/riding in a vehicle, cooking, cleaning, etc.).
Failure to comply with the rules above may result in revocation of the certificate, even after it has been issued. Please review Information Bulletin #38 for further information.
How and when will a certificate be issued?
- Certificates will not be issued to students who fail to follow the guidelines above.
- All livestream courses are recorded and available for state review if needed.
- Certificates are issued approximately 1 business day after course completion and will appear in your student account at keyrealtyschool.net.
Common points of interest for attendance‑required courses:
- Name & License Number: Your Zoom display name must include first name, last name, and license number. Use the “Rename” option under “Participants” to update. If you cannot locate the option, contact staff for assistance.
- Camera: Your camera must remain on for the duration of the class (excluding scheduled breaks). Your face must remain clearly visible.
- Monitoring: Auditors ensure the livestream environment remains consistent with physical classroom expectations. Students may be removed — and will not receive credit — if traditional classroom conduct is not upheld.
- Certificates: Certificates are typically posted 1 business day after course completion.